Just Roller Blinds will send you an e-mail to let you know that your blinds have been manufactured and picked up by Toll Ipec and to let you know an approximate delivery date. All blinds will be delivered by Toll Ipec and can be delivered straight to your place of work or home. Just Roller Blinds recommend that when finalising your orders that you tick the “authority to leave” checkbox to allow the drivers to leave the blinds if no-one is home.
A provision has been made to allow you to leave details of where to leave the blinds if no one is at home, eg. “behind gate”. If the authority to leave is not ticked and no-one is there to accept the delivery, the blinds will be returned to the Toll Ipec depot where they can be picked up by the customer. Be aware that not all towns have a depot. An e-mail will be sent from Just Roller Blinds on the day that the blinds are being picked up from Just Roller Blinds. “Thank you for choosing to order your blinds from Just Roller Blinds. Your blinds have been made and have been dispatched this afternoon with Toll Ipec.”
You will also receive an e-mail from Toll Ipec with your consignment number on it which will enable you to track your blinds through their website, we have attached a link below. Enter your consignment note number into the large box and then click on submit, this will show you where your blinds are. You can also click on the results and it will open up more information about where your blinds are and have been.
If you have any concerns you can call Toll Ipec’s customer service number on 1300 366 684 or you can contact us by e-mail or ring us on 1300 789 470. Your parcel can be tracked via it’s Toll Ipec’s tracking code. More information can also be obtained about delivery on our delivery information page.
Approximate Delivery Times
Please be aware that in peak times of the year and around public holidays freight delivery times can drag out a little.
Melbourne, Sydney (Next working day)
Newcastle, Wollongong, Adelaide, Canberra (Two working days)
Brisbane, Gold Coast, Sunshine Coast, Tasmania (Three working days)
Perth, North Queensland (Five working days)
If you discover that any blinds are damaged please report this to us within five days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim. If Just Roller Blinds is not notified within five days, we cannot be held responsible for the damaged item or replacement cost. Just Roller Blinds recommends that you purchase freight insurance for $10 as we will not be held responsible for any loss or damage of your order once it has left our warehouse.