Contact Details

Please don’t hesitate to contact us, if you have a question which is not covered on this page.

Helpline Hours

Monday to Friday  9am to 5.30pm
Saturday 9am to 12noon
Sunday Closed

Roller Blind Frequently Asked Questions

How long is it until my blinds are delivered?

Generally your blinds will be manufactured within 7 working days. If we discover that there may be a delay with delivering in this time frame Just Roller Blinds will send an e-mail advising you of the delay and the reasons for it.

How much does freight cost?

Freight costs $30 per order, no matter how many blinds you order.

Can I order motorised blinds?

Want the convenience of motorised roller blinds? For more information on motorised roller blinds please contact us on 1300 789 470 or submit an online enquiry here.

What does the 10 year warranty cover?

Just Roller Blind’s 10 year warranty, covers yourself, the original purchaser against defects in either materials or workmanship. The warranty does not cover against misuse, incorrect installation, normal wear and tear or exposure to the elements.

How accurate are your blind colours on my monitor?

Please order free colour samples before placing any orders. All computer monitors display colours differently and these can vary considerably. Order all blinds for the same room together to ensure that the same batch is used. Dye lot variation can appear between finished blinds and colour samples. The variances are minimal, but they can occur.

Will my blinds be child safe?

All our blind products are manufactured and fitted to conform with the Federal Government Child Safety Regulations.

After I order my blinds can I make any changes?

Yes you can, but you must call us as soon as possible, preferably in the first 24 hours.  Just Roller Blinds will try to help out any way we can, but we cannot guarantee any changes after this time because your blinds may have started production.

Do I have to pay over the internet?

No you don’t have to pay over the internet. You can pay by direct transfer or call us on 1300 789 470 with your credit card details, fax your credit card details using the form provided to 03 5332 2301 or post a cheque with the form provided.

What happens if my blinds are damaged in transit?

Insurance is an additional $10, which we strongly recommend you purchase.If you choose not to purchase insurance and the blinds are damaged in transit, we will not be held responsible for any damage caused by the transit company. If the package containing the blinds is visibly damaged upon delivery, please refuse delivery and your blinds will be returned to Just Roller Blinds.If you have purchased insurance we will immediately repair or replace your blinds and send them back to you. You must inspect your delivery and report any damage to Just Roller Blinds within 5 days of receipt. After this time Just Roller Blinds cannot be held responsible for the damaged item or the replacement cost.

What do you do if I have measured my windows incorrectly?

Call us on 1300 789 470 or send us an e-mail and we may be able to cut the blind down to size or re-make the blind to the correct size at a reduced rate.

Do Just Roller Blinds come out and measure my windows for me?

We have simple measure instructions and tips on our web site to help you with this stage. You can also call us on 1300 789 470 or email a photo of your window to us with a brief description. Just Roller Blinds is always here to help you.

Please view our video on how to measure your window.

Can Just Roller Blinds install my blinds?

Installing roller blinds is very easy, please watch are installation video for a detailed overview.

What do I need to install my blinds?

All you need to install your blind is a battery operated drill with a Phillips head bit or Phillips head screw driver if you don’t have a drill and a pair of pliers. All screws and brackets are supplied with the blind.

What hours can I call the Help Line?

The Customer Service Line is open from 9am to 5.30pm Monday to Friday EST and Saturday 9am to 12 noon. Of course you can email us at anytime for a prompt response.

How do I know what day my blinds are going to be delivered?

Just Roller Blinds will send you an e-mail to let you know that your blinds have been manufactured and picked up by Toll Ipec and to let you know an approximate delivery date. All blinds will be delivered by Toll Ipec and can be delivered straight to your place of work or home. Just Roller Blinds recommend that when finalising your orders that you tick the “authority to leave” checkbox to allow the drivers to leave the blinds if no-one is home.

A provision has been made to allow you to leave details of where to leave the blinds if no one is at home, eg. “behind gate”. If the authority to leave is not ticked and no-one is there to accept the delivery, the blinds will be returned to the Toll Ipec depot where they can be picked up by the customer. Be aware that not all towns have a depot. An e-mail will be sent from Just Roller Blinds on the day that the blinds are being picked up from Just Roller Blinds. “Thank you for choosing to order your blinds from Just Roller Blinds. Your blinds have been made and have been dispatched this afternoon with Toll Ipec.”

You will also receive an e-mail from Toll Ipec with your consignment number on it which will enable you to track your blinds through their website, we have attached a link below. Enter your consignment note number into the large box and then click on submit, this will show you where your blinds are. You can also click on the results and it will open up more information about where your blinds are and have been.

If you have any concerns you can call Toll Ipec’s customer service number on 1300 366 684 or you can contact us by e-mail or ring us on 1300 789 470. Your parcel can be tracked via it’s Toll Ipec’s tracking code. More information can also be obtained about delivery on our delivery information page.

Approximate Delivery Times

Please be aware that in peak times of the year and around public holidays freight delivery times can drag out a little.

Melbourne, Sydney (Next working day)
Newcastle, Wollongong, Adelaide, Canberra (Two working days)
Brisbane, Gold Coast, Sunshine Coast, Tasmania (Three working days)
Perth, North Queensland (Five working days)

If you discover that any blinds are damaged please report this to us within five days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim. If Just Roller Blinds is not notified within five days, we cannot be held responsible for the damaged item or replacement cost. Just Roller Blinds recommends that you purchase freight insurance for $10 as we will not be held responsible for any loss or damage of your order once it has left our warehouse.

Do I have to be home to accept delivery of my blinds?

You do not have to be home to accept delivery if you tick the tick box at the end of the ordering process to say that you are happy for the courier to leave the blinds if you are not home and you can also specify where you would like the courier to leave the blinds.

What is fabric direction?

Roller blinds come in two fabric directions, front roll or back roll.

Front Roll: A front roller blind is ideal for a customer who doesn’t want to see the roll at the top of their window. The fabric rolls from the front of the tube hiding the tube. The front roller is great for window recess applications where you need to allow extra clearance for handles or other elements associated with the window.  Be careful when ordering front rolling blind when mounting your blind on the face fitting (architrave or square set) window as it will have much larger gaps because the fabric is further from the wall. If you want the fabric closer to the wall, please order back roller.

Back Roll: The Back Roller is the most popular way of having the fabric hang off a roller blind tube, it keeps the fabric as close to the window in both a recess window mount and a face window (architrave or square set) mount. A back roller set-up provides the best heat and light reflection. You should however keep in mind any handles which stick out and may interfere with the roller fabric. To fix this issue you can either mount your blind further forward or order it as front roller.

back or front roller diagram

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